Have something to say?
Active tickets dont show up on refresh
I have to log out and login to get the new active tickets to show up
ticket total count
Hi, Im missing tickets in Ekkie it shows me about 17/27 by default. Only when I switch the timer to all time it shows me all my open tickets. please have all tickets to be always shown when they are not resolved
75137 improve search
I ask it to search up info like in this conversation it does not do it. I expect Ekkie do look things up and ask me to confirm if the info it finds is right. In this ticket I need to do something new I have not done before and it’s not providing me the info on the question I am asking. I would expect from this a general improvement that ekkie can do more proactive search and ask the user to confirm if for example a subscription is the right one
pictures in chat
Right now we can only attach pictures as attachment can we have a option to paste these in the chat. Saving screenshots and then uploading them takes much more time as having the option to paste from your snipping tool
Ekkie Guard: M365 tenant baseline & drift detection
Your M365 tenants change every day. Conditional Access policies get disabled, guest sharing gets broadened, admin roles end up on the wrong account. Most of the time, nobody notices until it shows up in an incident or an audit. Ekkie Guard gives you a permanent answer to one question: is this tenant still configured the way I intended? What you get Pick the M365 resources that matter (Conditional Access, admin roles, guest settings, MFA enforcement, named locations) and baseline them. Ekkie pulls live config from Microsoft Graph, compares it to your baseline on every sync, and flags exactly what changed, down to the property level. When something drifts, you see the old value next to the new value, and you can restore it in one click. One property, one resource, or every drifted resource in the tenant. Highlights Property-level diff so you see the actual field that changed, not just "something is off" One-click restore back to baseline, per property or in bulk Optional auto-restore for resources where drift is never acceptable Drift alerts inside Ekkie Chat, with optional Teams, Slack, or webhook push Full audit log of every restore action with before/after values and timestamps White-labelled PDF and Word reports for client delivery Multi-tenant view across your full MSP portfolio, with bulk sync and cross-tenant drift export Why we're building it You already use ekkie to handle the tickets that come out of misconfiguration. Guard is the layer that stops those tickets from existing in the first place.
Error when adding time entry
When I tried to add a time entry in 74551 I get this error: [autotask] create_engineer_time_entry failed (HTTP 500): This time entry is for a recurring Service Contract. Whether or not it shows on the Invoice is determined by the Company’s "Show Recurring Service Contract Labor" Invoice configuration setting. In the ticket nothing is updated
Ekkie labels ticket that already has categories
I manually created a ticket and ekkie changes it to the wrong categories and wrong que T20260518.0025
Unable to upload log files - T20260506.0015
In this example user has a blue screen and I have event viewer logs exported to .txt to analyze
Autotask system notification
Would it be possible to have the Ekkie notifications classified as system notes? (Not sure if Autotask allows it)
KBA Generator based on tickets
I would like for Ekkie to generate KBA based on the info it gets from tickets it sees often
How to open tickets that are not on your name
When I want to support someone with a ticket not on my name I cant find it in Ekkie at this moment
No access to lookup sign in logs
Ekkie is unable to check sign in logs see chat 73562. Issue was here that CA was blocking it.
Dark mode
Hi, For the protection of our delicate little eyes I would like to request a dark mode in Ekkie Chat please :)
Make a new ticket via ekkie platfrom
Add the ability to create a new ticket from the ekkie chat UI
Planned tickets are missing
In both views I can’t see any planned tickets Example: T20260327.0045 + T20260421.0019