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No access to lookup sign in logs

Ekkie is unable to check sign in logs see chat 73562. Issue was here that CA was blocking it.

Status: Completed3 comments

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Comments3

  • Casian

    Team•

    May 19

    Hi, regarding this issue and issues of similar type, if Ekkie encounters a lack of permissions, they can only be granted by your organization’s admin (inside of each company’s Enterprise application) without the need for Ekkie support intervention, thus for any similar issue in the future please request the required permission from you organization’s admin as this is out of our control.

  • Casian

    Team•

    Apr 30

    Hello, Ekkie is currently missing the permission to do this action we will request it and once accepted Ekkie will be able to access logs and help with these tickets, thank you very much for pointing this out!

  • Yellow Toaster

    •

    Apr 30

    73250 same issue
    Geblokkeerd.

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