pictures in chat
Right now we can only attach pictures as attachment can we have a option to paste these in the chat. Saving screenshots and then uploading them takes much more time as having the option to paste from your snipping tool

ekkie Chat
13 days ago
pictures in chat
Right now we can only attach pictures as attachment can we have a option to paste these in the chat. Saving screenshots and then uploading them takes much more time as having the option to paste from your snipping tool

ekkie Chat
13 days ago
In Progress
Ekkie Guard: M365 tenant baseline & drift detection
Your M365 tenants change every day. Conditional Access policies get disabled, guest sharing gets broadened, admin roles end up on the wrong account. Most of the time, nobody notices until it shows up in an incident or an audit. Ekkie Guard gives you a permanent answer to one question: is this tenant still configured the way I intended? What you get Pick the M365 resources that matter (Conditional Access, admin roles, guest settings, MFA enforcement, named locations) and baseline them. Ekkie pulls live config from Microsoft Graph, compares it to your baseline on every sync, and flags exactly what changed, down to the property level. When something drifts, you see the old value next to the new value, and you can restore it in one click. One property, one resource, or every drifted resource in the tenant. Highlights Property-level diff so you see the actual field that changed, not just "something is off" One-click restore back to baseline, per property or in bulk Optional auto-restore for resources where drift is never acceptable Drift alerts inside Ekkie Chat, with optional Teams, Slack, or webhook push Full audit log of every restore action with before/after values and timestamps White-labelled PDF and Word reports for client delivery Multi-tenant view across your full MSP portfolio, with bulk sync and cross-tenant drift export Why we're building it You already use ekkie to handle the tickets that come out of misconfiguration. Guard is the layer that stops those tickets from existing in the first place.

ekkie Chat
24 days ago
High Priority
In Progress
Ekkie Guard: M365 tenant baseline & drift detection
Your M365 tenants change every day. Conditional Access policies get disabled, guest sharing gets broadened, admin roles end up on the wrong account. Most of the time, nobody notices until it shows up in an incident or an audit. Ekkie Guard gives you a permanent answer to one question: is this tenant still configured the way I intended? What you get Pick the M365 resources that matter (Conditional Access, admin roles, guest settings, MFA enforcement, named locations) and baseline them. Ekkie pulls live config from Microsoft Graph, compares it to your baseline on every sync, and flags exactly what changed, down to the property level. When something drifts, you see the old value next to the new value, and you can restore it in one click. One property, one resource, or every drifted resource in the tenant. Highlights Property-level diff so you see the actual field that changed, not just "something is off" One-click restore back to baseline, per property or in bulk Optional auto-restore for resources where drift is never acceptable Drift alerts inside Ekkie Chat, with optional Teams, Slack, or webhook push Full audit log of every restore action with before/after values and timestamps White-labelled PDF and Word reports for client delivery Multi-tenant view across your full MSP portfolio, with bulk sync and cross-tenant drift export Why we're building it You already use ekkie to handle the tickets that come out of misconfiguration. Guard is the layer that stops those tickets from existing in the first place.

ekkie Chat
24 days ago
High Priority
Completed
Error when adding time entry
When I tried to add a time entry in 74551 I get this error: [autotask] create_engineer_time_entry failed (HTTP 500): This time entry is for a recurring Service Contract. Whether or not it shows on the Invoice is determined by the Company’s "Show Recurring Service Contract Labor" Invoice configuration setting. In the ticket nothing is updated

ekkie Chat
25 days ago
Completed
Error when adding time entry
When I tried to add a time entry in 74551 I get this error: [autotask] create_engineer_time_entry failed (HTTP 500): This time entry is for a recurring Service Contract. Whether or not it shows on the Invoice is determined by the Company’s "Show Recurring Service Contract Labor" Invoice configuration setting. In the ticket nothing is updated

ekkie Chat
25 days ago
Completed
Ekkie labels ticket that already has categories
I manually created a ticket and ekkie changes it to the wrong categories and wrong que T20260518.0025

ekkie Chat
28 days ago
Completed
Ekkie labels ticket that already has categories
I manually created a ticket and ekkie changes it to the wrong categories and wrong que T20260518.0025

ekkie Chat
28 days ago
Completed
Unable to upload log files - T20260506.0015
In this example user has a blue screen and I have event viewer logs exported to .txt to analyze

ekkie Chat
about 1 month ago
Completed
Unable to upload log files - T20260506.0015
In this example user has a blue screen and I have event viewer logs exported to .txt to analyze

ekkie Chat
about 1 month ago
In Progress
Autotask system notification
Would it be possible to have the Ekkie notifications classified as system notes? (Not sure if Autotask allows it)

ekkie Chat
about 1 month ago
In Progress
Autotask system notification
Would it be possible to have the Ekkie notifications classified as system notes? (Not sure if Autotask allows it)

ekkie Chat
about 1 month ago
Rejected
KBA Generator based on tickets
I would like for Ekkie to generate KBA based on the info it gets from tickets it sees often

ekkie Chat
about 1 month ago
Rejected
KBA Generator based on tickets
I would like for Ekkie to generate KBA based on the info it gets from tickets it sees often

ekkie Chat
about 1 month ago
Completed
T20260505.0026
Ticket has wrong sub issue should be sharepoint and this ticket should have been send to lvl 2 support not lvl 3

ekkie Labeling
about 1 month ago
Completed
T20260505.0026
Ticket has wrong sub issue should be sharepoint and this ticket should have been send to lvl 2 support not lvl 3

ekkie Labeling
about 1 month ago
Completed
License ticket go to Lvl 2 support
License request tickets are send to lvl 2 support and not lvl 3 Example: T20260430.0047

ekkie Dispatching
about 1 month ago
Completed
License ticket go to Lvl 2 support
License request tickets are send to lvl 2 support and not lvl 3 Example: T20260430.0047

ekkie Dispatching
about 1 month ago
Completed
How to open tickets that are not on your name
When I want to support someone with a ticket not on my name I cant find it in Ekkie at this moment

ekkie Chat
about 2 months ago
Completed
How to open tickets that are not on your name
When I want to support someone with a ticket not on my name I cant find it in Ekkie at this moment

ekkie Chat
about 2 months ago
Completed
No access to lookup sign in logs
Ekkie is unable to check sign in logs see chat 73562. Issue was here that CA was blocking it.

ekkie Chat
about 2 months ago
High Priority
Completed
No access to lookup sign in logs
Ekkie is unable to check sign in logs see chat 73562. Issue was here that CA was blocking it.

ekkie Chat
about 2 months ago
High Priority
In Progress
Dark mode
Hi, For the protection of our delicate little eyes I would like to request a dark mode in Ekkie Chat please :)

ekkie Chat
about 2 months ago
In Progress
Dark mode
Hi, For the protection of our delicate little eyes I would like to request a dark mode in Ekkie Chat please :)

ekkie Chat
about 2 months ago
Completed
Planned tickets are missing
In both views I can’t see any planned tickets Example: T20260327.0045 + T20260421.0019

ekkie Chat
about 2 months ago
Completed
Planned tickets are missing
In both views I can’t see any planned tickets Example: T20260327.0045 + T20260421.0019

ekkie Chat
about 2 months ago
Completed
active, inactive and closed tabs
Inactive shows closed tickets Closed shows none of the closed ticket, but a waiting for vender ticket.

ekkie Chat
about 2 months ago
Completed
active, inactive and closed tabs
Inactive shows closed tickets Closed shows none of the closed ticket, but a waiting for vender ticket.

ekkie Chat
about 2 months ago