Sales Opportunity Detection

Ekkie Opportunity Spotter reads every ticket that comes in and flags the ones that look like a sales opportunity.

Your service desk is full of upsell signals hiding in plain sight: a client asking to add five new users, a request for extra mailboxes, someone mentioning a new office, a question about a Microsoft 365 license they don't have yet. Most of these get solved and closed without anyone on the commercial side ever hearing about them.

Ekkie Opportunity Spotter changes that. Every ticket is analyzed in the background, and the ones containing upsell signals get labeled automatically and pushed to your Opportunities dashboard. Your account managers open the dashboard, see exactly which clients are ready to grow, and follow up while the moment is still warm.

Turn your service desk into a lead generation channel, without adding a single step to your engineers' workflow.